Job Description

Job Description

The Quality, Safety & Training (QST) Supervisor role is located in Bedford, NH and Brattleboro, VT. As the QST Supervisor, your role will be to support the quality, safety, and training functions of our Field Operations. The primary function is to train and develop individuals to be safe and successful FTTH installers. The successful candidate will be responsible for conducting onboarding presentations, instructing technical training courses, tailgate workshops, and other learning activities for both new and experienced employees.

Why Work for QST, a subsidiary of CS Contract Solutions and its family of partners?

We offer highly competitive pay, health, vision, and dental insurance, PTO, and 401k. QST is growing rapidly and believes in promoting from within. We have many growth opportunities available.

We offer greenhorn and remedial paid training for all skill levels. We keep our axes sharp.

Our culture is one that recognizes people are a company's number one asset. It is our goal to make sure you are supported in the field. We believe a supported technician is a productive technician, and a productive technician is a happy technician.

We have incentivized competitions that promote safety and quality where you receive a bonus for doing what is already required.

What we are looking for...

Someone who takes pride in doing their best every day to deliver a quality product. Individuals who anticipate customers needs to offer them solutions for today and tomorrow. A person who listens to understand and not to respond. At QST we have a set of core values that we operate under. To work here, you will need to align with them.

• Honesty and Integrity
• Attitude over Skills
• Courage
• The 3 Es. Effort, Energy, and Execution
• Keep a sharp axe

Role and Responsibilities for the QST Supervisor

• Coach, Train and Motivate individuals for success using established technical training programs according to organizational requirements.
• Prepare training material (Labs, presentations, worksheets etc.)
• Execute training sessions, webinars, workshops etc. In groups or individually.
• Addressing and hosting safety briefs/tailgate meeting as needed.
• Arrange for and conduct on-site training when needed.
• Keep and report data on completed courses, absences, issues, etc.

Qualifications for the QST Supervisor

• Full technical understanding of FTTH systems, installation and repair required.
• Understanding of safety rules and OSHA regulations.
• Experience leading a team.
• Knowledge of training techniques and tools within our industry.
• Ability to identify and address specific training needs with individuals.
• Ability to use constructive criticism effectively with individuals.
• Working knowledge in MS Office (PowerPoint, Word, Excel, Outlook)
• Outstanding verbal and non-verbal communication skills.
• Comfortable speaking to Groups.
• Excellent organizational and time-management abilities.
• Have an ability to adapt to new processes and new information frequently.

Compensation

This is a full-time salary-based position.

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