Job Description

Join our work-from-home team.

Medicare Fronter Specialist - 

EngageCX is a virtual call center offering those dedicated to working from home options since 2009 (formerly ViaSource Source Solutions)

Once you have applied, complete the interview process. We will contact you once we have reviewed your submissions with the next steps.

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Campaign Overview:

Engage with inbound Medicare recipients interested in exploring available plans and benefits. Our agent will gather information and assess the caller's interest in Medicare plans, pre-qualify them to ensure they meet the essential criteria, and seamlessly transfer the interested and qualified individual to a licensed Medicare agent for further assistance.

Hours of operation

This project works Monday through Friday.

Full-time 6:00 AM - 2:30 PM Pacific - 40 hours weekly.

Full-time 8:30 AM - 5:00 PM Pacific - 40 hours weekly.

Compensation:

$13.00 per hour - Weekly direct deposits once set up in payroll.

$14.00 per hour - If you are Bilingual in English and Spanish

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Skills and Requirements:

• Previous survey experience preferred.
• Friendly and professional with a clear, concise speaking voice and proper use of the English language.
• Excellent communication and call control to remain on standardized script while offering quality customer service.
• Distraction-free, secure, and quiet place to work.
• Knowledge of Windows applications, email communication, and typing skills is essential. 
• Comfortable managing multiple applications simultaneously.
• Pass a complete Felony and HIPPA background check. (This is at no cost to the applicant and does not include a credit check)

Equipment Requirements:

Please check your email and spam filters after you place your application. Our interview process is self-paced, and you will immediately receive detailed instructions on how to complete the steps. We do not require a webcam, nor are you required to be on camera at any time during the interview

• Desktop PC or Laptop. (Sorry, Macs, Chromebooks, and tablets are prohibited)
• Windows 10 or 11 
• Minimum 4.0 GB of Available RAM
• Dual ear USB headset with noise-canceling microphone. 
• Must be hardwired to your internet using an Ethernet cord. Use of wireless, Satellite connections, or VPNs is prohibited.
• Minimum 25 Mbps download, 10 Mbps upload, and a ping of 10 or less with 99% uptime. 
• Laptop users must have and use an external mouse.

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We hire in the following 22 states:

AL, AR, FL, GA, IA, IN, KS, KY, LA, MI, MO, MS, NC, NE, NV, OH, OK, PA, SC, TN, TX, WV.

Applicants must provide photo identification and a valid utility bill to verify residency.

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