Customer Service Rep (Rewards Programs) Job at Five Star Call Centers, North Carolina

THNtaGVDRDlwdlBhT1RGL1VZWXBnOElEVFE9PQ==
  • Five Star Call Centers
  • North Carolina

Job Description

We are seeking motivated team members to support our rewards program, assisting members with questions about redeeming rewards such as gift cards and products. The rewards program encourages healthy behaviors, including doctor visits, lifestyle programs, and challenges.

This is  work-at-home for individuals living in the states of : Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

Qualifications

  • Previous 1 year customer service or customer support experience required
  • Previous 1 year call center or office background experience required
  • Technical savvy (able to toggle between multiple browsers & systems using dual monitors
  • Previous remote work from home experience preferred
  • Quick learner and able to work independently
  • Type 35 words per minute accurately
  • Strong phone and enthusiastic verbal communication skills along with active listening
  • Must be 18 years of age
  • A background check applicable with state and federal laws will be required

Responsibilities

  • Manage large amounts of inbound calls in a timely manner
  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, research and provide solutions and/or alternatives
  • Access company and client resources provided to accurately handle the call
  • Seize opportunities to upsell products when they arise
  • Skillfully change from one task to another without loss of efficiency or composure
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Remain positive and professional in all customer interactions
  • Flexibility to cross train as requested

Equipment Provided - Equipment will be shipped to you.

  • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs/not wifi) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)  Childcare for anyone 4 years of age and younger is required.

Pay & Benefits

  • Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds) 
  • Work hours - Shifts between 8:00am-10:30 pm (EST) ; Work Days - Mon-Fri 
  • Paid Training - typically 2 weeks from 9:00am-6:00pm (EST)
  • Status - Full time-Benefit(40 hrs) eligible 1st of month after 60 days

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job.  Click here to read the full description.

NOT YOUR ORDINARY CALL CENTERᵀᴹ

Job Tags

Full time, Remote job, Shift work, Night shift,

Similar Jobs

Kikoff

Software Engineer - Recent College Graduate Job at Kikoff

 ...Calling all new grad and junior software engineers who are looking for fast personal and career growth in consumer fintech. Skip the bureaucracy of a big company and work with a seasoned startup product and engineering team. We balance best practices from our experience... 

Iron Service Global

Remote Executive Assistant Job at Iron Service Global

 ...prospects - Facilitating the loan process procedure to ensure loans move to processing, gathering required documentation, utilizing DocuSign, and ordering title and appraisals - Managing and responding appropriately to all correspondence, planning, and scheduling... 

Girl Scouts of Western Ohio

Community Development Team Leader- Cincinnati Job at Girl Scouts of Western Ohio

 ...where the girls and communities we serve are our top priority. Working at Girl Scouts of Western Ohio allows you to build a meaningful...  ...hybrid schedule with a blend of in-office and remote work from home. Your duties as the Community Development Team Lead will include... 

Ameriship Parcel Delivery

Delivery Driver/Contractor Job at Ameriship Parcel Delivery

 ...Job Details: Position: Delivery driver Pay: $400 - $1,300 per week (paid per delivery) Job Type:Independent Contractor/Courier Schedule: Monday through Friday (Saturday...  ...Summary: Ameriship Parcel Delivery is a medical overnight and courier delivery service... 

Speed Queen Blue Ridge

Store Manager - Laundromat Job at Speed Queen Blue Ridge

 ...Purpose: Under the direction of the Owner, the Store Manager is responsible for the day-to-day operations and financial performance...  ...Intermediate level of computer skills, including exposure to Microsoft Office products. Able to work a flexible work schedule, including...